Long time ago, when Information and Communication Technology (ICT) was new (yes it was!), businesses were first to exploit it as strategic advantage against their competitors until recently most of it has become a commodity and started coming in packages.
It has always been important to remain competitive, and ICT appeared to be the perfect tool for accomplishing that. But even in those days everyone was not reaping the benefits. The difference in installation and implementation started to surface. Many companies lost faith (and shirts too!) after failing to realize the benefits from ICT as professed by their own CIOs or the external consultancy firms.
But, many come victorious too! – Yes they took time. The question is, was it time, or was it the mix – People, Process and Technology?