A long time ago, when Information and Communication Technology (ICT) was new (yes, it was!), businesses were first to exploit it as a ‘strategic advantage’ against their competitors until most of it has become a commodity and started coming in packages.

It has always been important to remain competitive, and ICT appeared to be one perfect tool for accomplishing that. But even in those days, everyone was not reaping the benefits. The difference in installation and implementation started to surface. Many companies lost faith (and shirts too!) after failing to realise the benefits from ICT as professed by their own CIOs or external consultancy firms.

But many come victorious too! – Yes, they took time. So the question is, was it the right balance in the mix of people, process and technology that realised the gains?